Customer relations in Lyon: opportunities to grow your leads

Using a call center or an outsourced hotline is not always an easy choice. Between cost, opportunities and increased leads, your business strategy must meet customer expectations. With 35 years of experience, we know that a customer relationship in Lyon has real benefits. This offers great growth opportunities for your leads. The choice of a close customer relationship makes it possible to establish a climate of trust between a brand and its Bulgaria Email List service provider. In addition, you will have profits. These benefits are diverse, whether financial or on the relationship of trust between the company and the service provider. We can already ask ourselves the following question.

The customer relationship in Lyon, by virtue of its geographical sector, does it allow real opportunities for growth and increase in your leads? Why bet on the outsourcing of a customer relationship in Lyon? Betting on the outsourcing of a customer relationship in Lyon has many advantages, both financially and professionally. Let us take point by point to better support our remarks. From a financial point of view, outsourcing your customer relationship allows a better return on investment. By using a call center or personalized technical hotlines like ours, you ensure that the cost of lead returns is beating all the competition.

On a professional level, calling on a customer relationship

Center in Lyon allows you to have equally qualified staff, but less expensive. In addition, the geographical location of the city is ideal. You are two hours from Paris, Geneva and Marseille and one hour by flight from Bordeaux and Nice. Geographical proximity makes it possible to maintain an important proximity link for company/service provider trust. In addition, with regard to the industrial B2B environment, the Lyon basin and the AuRA region have numerous sites established. Aiming for a local customer relationship offers a 100% made-in-France aspect to your customers. This meets the increasingly strong demands of consumers on the desire for a local circuit and service. Exporting your customer relationship to Lyon:

guaranteed growth? Focusing on a customer relationship in Lyon helps ensure faster growth, in particular due to lower fixed costs. In fact, compared to other call centers located in Paris, these fixed costs are higher. If you use a call center abroad, it will most often be the quality and non-specialization of the employees that will be lacking. Exporting your customer relationship to Lyon is therefore a real compromise for improving your ROI.

This compromise revolves around:

Fixed costs lower than in other regions, especially Parisian call centers Proximity links wherever you will be in France because Lyon is a city ideally located geographically speaking. Capital gains on your investment, whether financially, but also in terms of leads More qualified and less expensive staff Exporting your customer relationship to Lyon is therefore a generator of growth. It also responds to changes in consumption patterns and to a more local view of trade. The concept of “short circuit” is today an evolution. If you liked this article, check out our customer experience page or read our article on the concept of customer relations. Do you want to be supported in your process of increasing your leads ? We invite you to contact our teams for more information

The objective is always the same, that is to say to obtain a satisfaction rate of the end customer of 100% 3- The digitization of a technical hotline without forgetting the human. Finally, we would like to highlight the importance of people in this process of digitizing a technical hotline. For us and through our 35 years of experience, we are convinced that the digitization of a technical hotline cannot be done without the human factor and those for several reasons which are: The needs of qualified personnel to respond to very technical or complex requests Employees able to answer both web and phone questions The need to listen felt by the caller who like all of us wants a quick, precise and personalized answer.

Leave a Reply

Your email address will not be published.