Each country will have its specificities, visions and constraints
Export and customer relations can therefore be summed up in the adaptation and adoption of new markets. A first step towards your internationalization Indeed wanting to outsource your business is already a first step towards your internalization, but is it enough to gain sales? Well, we’ll say internationalization should be like your home country strategies. By using a call center like ours, you will have the possibility of outsourcing your Nigerian Email Database customer relationship. For this, we are implementing a strategy based both on digital and also on people. These different strategies can materialize in the following ways: Qualified and specialized staff in a specific and multilingual technical field Digital tools to capture as many leads as possible Salespeople or technicians by phone to make discussions easier
Some new technologies to streamline customer relations such as chatbots or AI Therefore, export and customer relationship are compatible if you respect the principles of customer relationship, but also the specificities of the country where you want to do business. As you take this turn, you will need to be fully aware that your customer relationship is essential and not optional. If you liked this article, see our page dedicated to the customer experience or consult our article on recruiting in technical hotline.
Do you want to be supported in your process of increasing your leads?
We invite you to contact our teams for more information Able to use analysis tools and to synthesize them The digitization of a technical hotline must therefore be carried out both internally and externally, without forgetting the importance of the human being. Because yes, even if we are in an increasingly digitalized world, generations Y and Z who are themselves the most digitalized paradoxically have an exacerbated need for human relationships. If you liked this article, see our page dedicated to the customer experience or consult our article on recruiting in technical hotline.
Do you want to be supported in your process of increasing your leads ? We invite you to contact our teams for more information The customer wants a quick or even immediate return on investment. KPIs in a call center are measured as follows: QOS or Quality of Service that we could compare to the dropout rate. The customer satisfaction rate which allows you to know if you are in correlation with customer expectations Ratings on the web. If you see an evolution in your e-reputation, it is because the customer relationship work is good. To learn more about how to measure customer satisfaction, watch the following video. Carrying out good call center recruitment therefore means that it is important to:
Find a person compatible with the values of the provider
The client Position yourself as a specialist in a field of activity To be able to maximize your time for a better ROI If you liked this article, see our page dedicated to the customer experience or consult our article on customer relations in 5 years . Do you want to be supported in your process of increasing your leads ? We invite you to contact our teams for more information While in some non-specialists this rate approaches 70%. We can say that the customer relationship over the phone is essential to a good customer experience. However, this must be based on efficient processing of information (digital and telephone) by people specialized in a field of intervention.
Chatbot and phoning: a common goal? We can see that chatbot and phoning had a common goal of meeting different user criteria. The chatbot has above all one objective: that of making the exchange of information faster. We could see it, a chatbot answers many requests, but some are too complex, but alas… So what becomes of the unresolved answers? The answer is simple, if a chatbot is properly configured, it will deliver a message to the technical teams who will take over. A chatbot wants to respond to basic and previously scripted requests. Therefore the human need is always essential. In addition, it suffices for a person to misunderstand a piece of information for a human to intervene.