This inclination is the result of their experience or personal opinions

But, says Steve Martin, the problem is that customers are increasingly better informed thanks to the web. They know the reviews, the prices and the products. 69% of executives believe that sedentary salespeople allow the company to grow faster This is why more and more organizations are turning to sedentary salespeople, and in particular, according to the results of the study, because of the technology or the fact that customers are more and more comfortable with it. Distance selling. 84% of the participants in the study also considered Singapore Email List that it was easier to integrate new sedentary salespeople into the company; 69% believed that sedentary salespeople made the business grow faster.

The perception of sales leaders is therefore in the process of changing regarding the preferred model of commercial organization, in particular because they are aware of the strategic dimension, in terms of commercial development, offered by the adoption of a model based on sedentary salespeople. If you liked the article, do not hesitate to read our articles on Think & Sell ? Do you want to be supported in your improvement process to increase your leads ? We invite you to contact our teams for more information. but to improve customer engagement with the brand through the development of competitive customer journeys! If you liked the article, do not hesitate to read our articles on Think & Sell ? Do you want to be supported in your improvement process to increase your leads ? We invite you to contact our teams for more information.

Faced with these new BtoB trends, the solution would surely be found

According to the authors, in bringing together the marketing and sales teams. What is certain is that digital and human are not doomed to oppose each other, but to complement each other , in BtoB. We have to find the right balance, and this is the job of the leaders of commercial organizations, who must rethink the system and adapt it to the changes we are facing today in BtoB sales! If you liked the article, do not hesitate to read our articles on Think & Sell ? Do you want to be supported in your improvement process to increase your leads ? We invite you to contact our teams for more information.


It should first be remembered that the sales culture plays an important role in the success of sales teams. Every day they must want to prove to the whole world their value, absolute as well as each other. Then behind every great business organization is a great leader. This great leader who orchestrates and leads his troops firmly, setting goals and mindset. If this vision appeals to you, let’s talk about it. We are constantly working to find ways to improve your organization of your sales force! If you liked the article, do not hesitate to read our articles on Think & Sell ? Do you want to be supported in your improvement process to increase your leads ? We invite you to contact our teams for more information.

This importance is reinforced by the fact that social networks

Can be very quick to relay a bad customer experience. This can be done by ruining months-long marketing efforts in just a few tweets. What the article “The truth about the customer experience” reveals is that often companies address the problem of the customer experience from the small end (the point of contact) rather than as a whole (the customer journey). ). The authors propose a diagram in 4 steps to take this essential height. The truth about customer experience is that customer experience is everything. Success depends on the overall control of the customer journey and the excellence of all its players throughout the process. If you liked the article, do not hesitate to read our articles on Think & Sell ? Do you want to be supported in your improvement process to increase your leads ? We invite you to contact our teams for more information

If we take the case of telephone prospecting, a chatbot or a voice assistant is able to handle nearly 400 calls per day. On a part more focused on after-sales service, a chatbot can handle more requests and those 24/24 and 7 days a week. There is therefore a real opportunity to improve your image because you will be able to respond. to many requests. However, a chatbot cannot be used alone. Imagine he couldn’t answer a question because it wasn’t in his script? Who does he refer the request to? Therefore chatbtots are just one more customer relationship tool.

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